A trip is well traveled when it’s well planned, as simple as that. But sometimes travel complications are not that easy to solve, and a single mistake can disrupt the entire trip. So, what would you do in such situations? The smart decision would be to contact the airline representatives, and you know what? You can too! This page shares the contact and address details of the ANA Airlines Cologne Office with you. You can use this manual to get in touch with experts who can guide you on flight bookings and complex procedures and assist with unexpected travel situations.
The ANA Airlines Cologne Office operates from Cologne, Germany, offering accessible and dependable customer service.
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Contact Number |
0800 181 0397 (Toll-free) / +81 3 4332 6838 (call from overseas) / 0800 724 3798 (Toll-free, Germany) |
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customerservices@ana.co.jp |
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Working Hours |
10:00 am – 4:30 pm (Monday – Friday) |
All Nippon Airways Cologne Airport Office Information
ANA Airlines functions out of Main Terminal at Cologne Bonn Airport , offering direct access to staff for quick help and solutions.
| Airport Code | CGN |
| All Nippon Airways Airport Address | Kennedystraße, 51147 Köln, Germany |
| Airport Contact Number | +492203404001 |
| Airport Working Hours | 24 hours 7 days/week |
Map:
ANA Airlines Corporate Office: Everything You Need to Know Before You Fly
ANA Airlines Headquarters, located at All Nippon Airways, Shiodome City Center, 1-5-2 Higashi Shimbashi Minato-ku Tokyo 105-7133 Japan, acts as the central point for handling escalated requests, complex queries, and customer complaints.
| HQ Contact Number | +81-3-6704-5555 / 81-3-6735-1000 |
| Head Office Fax No. | 81-3-6735-1005 |
| Corporate Office Email Address | customerservices@ana.co.jp |
| HQ Official Website | https://www.ana.co.jp/en/us/ |
List of all ANA Airlines Offices Worldwide.
All Nippon Airways Baggage / Other Services Information
| Baggage Services Phone Numbers | 1-800-235-9262 |
| Inquiries for Baggage | https://www.ana.co.jp/en/us/travel-information/baggage-information/ |
| Flight Delays and Cancellations | https://www.ana.co.jp/en/in/travel-information/cancellation-and-delays/ |
| Baggage Lost and Found | https://www.ana.co.jp/en/us/travel-information/baggage-information/damage-lost/ |
| Online Check-in | https://www.ana.co.jp/en/us/travel-information/online-check-in/ |
| ANA Airlines Airport Lounges Info | https://www.ana.co.jp/en/in/travel-information/lounges/ |
| Flight Status | https://www.ana.co.jp/fs/int/en/ |
| Flight Reservation | https://aswbe-i.ana.co.jp/international_asw/pages/revenue/search/roundtrip/search_roundtrip_input.xhtml?CONNECTION_KIND=IND&LANG=en |
Understanding ANA Airlines Fleet Operating Various Routes
The fleet comprises a range of modern aircraft that support All Nippon Airways flights across multiple international routes, including:
| Airbus A320 | Boeing 767 |
| Airbus A320-200 | Boeing 767-200 |
| Airbus A320neo | Boeing 767-300 |
| Airbus A321 | Boeing 777 |
| Airbus A321-100 | Boeing 777-200 |
| Airbus A321-200 | Boeing 777-300 |
| Airbus A321neo | Boeing 777-300ER |
| Airbus A380 | Boeing 777-9 |
| Airbus A380-800 | Boeing 777F |
| Boeing 737 | Boeing 787 Dreamliner |
| Boeing 737-200 | Boeing 787-8 Dreamliner |
| Boeing 737-500 | Boeing 787-9 Dreamliner |
| Boeing 737-700 | Boeing 787-10 Dreamliner |
| Boeing 737-800 |
Travel Services Available Through the ANA Airlines Cologne Office in Germany
To ensure a smoother journey, passengers can contact the ANA Airlines Office in Cologne for a range of travel-related services.
| ANA Mileage Club | Ok to Board | Flight Ticket Cancellation |
| Visa Information | Visa Services | Baggage Allowance |
| Airport Transfers | Meet and Greet | Duty-Free Allowance |
| Immigration Services | ANA Duty Free | ANA Mobile App |
| ANA Lounges | ANA Codeshare | Flight/Visa Info |
| Animals and Pets | Economy Class | Delayed Flights |
| Airport Facilities | In-Flight Entertainment | ANA Mileage Club |
Secure your travel plans with the ANA Airlines Cologne Office and its team of travel experts. Reach out to them during office hours on weekdays, long before your decided departure date. For a stress-free boarding experience, ensure you request all special services and address every query promptly. And it’s pretty simple to get in touch with them. So, make sure you are taking time to speak with these experts before finalizing your travel plans.
Frequently Asked Questions:
You can get A to Z travel help at the ANA Airlines office in Cologne. Contact the team by phone or in-person visit. The airline representatives will offer complete support from start to end.
Yes. The airline’s city office provides ticketing and canceling services to its customers. You can also request other services like upgrades, extra allowance, special meals, etc.
Yes, you can. The office will have limited parking for its customers. To be absolutely certain, you can contact the office staff and confirm the parking availability before visiting.
Of course, it can. Just reach out to the team and provide basic itinerary details, and the staff will help you explore flight availability based on your preferred schedule.
You can manage your flight booking through the airline’s official website and mobile app. If that seems perplexing, you can also reach out to the help center and get step-by-step assistance.
Yes. ANA Airlines does have a city office in Cologne for its customers. The office provides complete travel support and in-person query resolution assistance.
No. But if you are booking flights during peak travel seasons, the possibility of a rush at the office will be high. So, scheduling a prior appointment could be a wise choice.
Yes, there are many. You can contact the ANA Airlines representatives through the hotline, the online chat system on the official website, and email.
If you have purchased a refundable ticket and your reason for ticket cancellation qualifies for a refund, you can get your money back. Get in touch with the office staff for more details.
Of course, you can. Whether it’s related to complex travel regulations or never-ending baggage restrictions, the office staff can simplify every travel-related policy.